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About The Loudon County E-911 Center

Loudon County E-911 is the primary PSAP, or Public Safety Answering Point, for all of Loudon County, Tennessee.

We currently serve over 40,000 citizens with an annual call volume of over 55,000 calls providing the following services:

911 Call Taking
EMD (Emergency Medical Dispatching)
Police Dispatch
Fire Dispatch
EMS Dispatch.

911 is the emergency phone number to call for help in a police, fire or medical emergency. The 9-1-1 calls go over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for your location, and our trained personnel will send the emergency help needed.

Loudon County is also an ENHANCED 911 Center. Enhanced 911, or E911, routes emergency calls to the appropriate 9-1-1 answering point (PSAP) for your location, AND it automatically displays your phone number and address. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on his or her computer screen. In most areas, phone number and location information is available for 9-1-1 calls made from a cellular/wireless phone.

911 is for EMERGENCIES ONLY! An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department, or an ambulance. If you are ever in doubt of whether a situation is an emergency, you should immediately go ahead and call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

911 is NOT for information, directory assistance, chit-chat, traffic tickets, animals, or pranks. If you do accidently call 911 without an emergency, please DO NOT hang up. Tell the call taker your situation so they know it isn't an emergency.

To make a 911 call, you may use any type of phone with service: Push Button, Rotary, Cell, Wireless, Pay Phones (may require coins). Simply dial 9-1-1. Stay calm and clearly state your emergency. You should give your name, phone number, and the address where help is needed.

If you are deaf or hearing/speech impaired, you may use a TTY or TTD Text Telephone to communicate with the 911 Center. If you don't have access to this, go ahead and dial 911 and do not hang up.

If you do not speak English, an interpretor can be provided to translate back and forth.